supreph Terms & Conditions

1Introduction & Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Player," "User," "you") and supreph ("supreph," "we," "us," "our"), the operator of the online gaming platform accessible at supreph.net and its associated subdomains, mobile applications, and related services (collectively, the "Platform").

By accessing, registering on, or using any part of the supreph Platform — including browsing the website, creating an account, making a deposit, claiming a bonus, or placing a wager of any kind — you acknowledge that you have read these Terms and Conditions in full, that you understand them, and that you agree to be bound by them without reservation.

These Terms and Conditions apply in conjunction with supreph's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form an integral part of this Agreement.

2Eligibility & Age Requirement

The supreph Platform is available exclusively to individuals who meet all of the following eligibility criteria at the time of registration and throughout the duration of their account:

• You are at least twenty-one (21) years of age, in compliance with Philippine law governing casino-style online gaming;
• You are physically located in a jurisdiction where accessing and using the supreph Platform is lawful;
• You are not a restricted person (see below) and are acting solely on your own behalf, not as an agent or nominee of any third party ;
• You are not an employee, director, contractor, consultant, or agent of supreph or any of its affiliated companies, subsidiaries, or business partners;
• You have not previously been self-excluded from supreph or any other PAGCOR-regulated gaming platform;
• You have the legal capacity to enter into a binding contract under Philippine law.

supreph reserves the right to request documentary proof of age at any time. Acceptable documents include a Philippine government-issued ID (SSS, PhilHealth, Passport, UMID, Driver's License, or Voter's ID). Failure to provide satisfactory proof within the specified timeframe will result in account suspension.

3Account Registration & KYC Verification

To access real-money gaming features on supreph, you must create a single registered account. The registration process requires you to provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, residential address in the Philippines, and a valid contact number or email address.

3.1 One Account Per Player

Each player is permitted to maintain only one (1) active account on supreph. Creating multiple accounts — whether under the same identity, different identities, or through third-party proxies — is strictly prohibited. supreph uses automated detection systems and manual review to identify duplicate accounts. Where duplicate accounts are discovered, all associated accounts will be closed and any balances may be forfeited.

3.2 Know Your Customer (KYC) Requirements

In compliance with Philippine Anti-Money Laundering (AML) regulations and PAGCOR standards, supreph is required to verify the identity of all players before processing withdrawals and at certain deposit thresholds. KYC verification may require submission of:

• A valid government-issued photo ID (front and back);
• Proof of address (utility bill, bank statement, or barangay certificate dated within 90 days);
• Proof of payment method ownership (e.g., screenshot of GCash or Maya account showing your registered name);
• A selfie holding your ID, as reasonably requested by the supreph verification team.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your supreph username and password. You must not share your login credentials with any other person. supreph will not be liable for any loss or damage arising from unauthorised access to your account where you have failed to maintain reasonable security precautions. If you suspect any unauthorised access, you must notify supreph support immediately via live chat.

4Deposits & Withdrawals

All financial transactions on supreph are conducted in Philippine Peso (PHP / ₱). supreph supports the following deposit and withdrawal channels: GCash, Maya, QR Ph, GrabPay, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ. Available channels and minimum/maximum limits may vary and are subject to change; current limits are displayed within your supreph account dashboard.

4.1 Deposits

• Deposits are credited to your supreph account in real time for most e-wallet channels (GCash, Maya, GrabPay).
• Bank transfers via InstaPay or PesoNet may take up to one (1) banking day to reflect.
• supreph does not charge processing fees on deposits; however, your payment provider may apply their own transaction fees.
• Deposits must originate from a payment account registered in your own name. Third-party deposits are not accepted and will be refunded.

4.2 Withdrawals

• Withdrawal requests are processed back to the same channel used for the originating deposit wherever possible.
• KYC verification must be completed before any withdrawal is processed.
• supreph aims to process approved withdrawal requests within one (1) to three (3) business days, subject to verification checks.
• supreph reserves the right to conduct enhanced due diligence on large withdrawal requests in compliance with PAGCOR AML requirements.
• Withdrawals of bonus-derived winnings are subject to applicable wagering requirements as outlined in Section 5.

5Bonuses & Promotions

supreph offers various bonuses and promotional offers to eligible players from time to time, including welcome bonuses, reload bonuses, cashback offers, free spins, and loyalty rewards. All bonuses are subject to the specific terms published alongside each offer, as well as the general bonus conditions set out in this section.

5.1 General Bonus Conditions

• Bonuses are available to eligible players aged 21 and above who have completed the required registration and, where applicable, KYC verification steps.
• Each bonus offer specifies a wagering requirement (also called a "playthrough requirement") that must be met before bonus-derived winnings can be withdrawn. Wagering requirements are expressed as a multiplier (e.g., 30x) applied to the bonus amount, the deposit amount, or both, as stated in the specific offer terms.
• Only real-money wagers count toward wagering requirements unless a specific promotion states otherwise. Free play, voided bets, and draw bets do not count.
• Different game categories may contribute differently to wagering requirements (e.g., slots may contribute 100% while live casino games contribute 10%). Contribution rates are specified per promotion.
• Bonuses are non-transferable, cannot be exchanged for cash before wagering requirements are met, and may not be combined unless explicitly stated.
• supreph reserves the right to withdraw any bonus offer, modify its terms, or cancel bonuses that have been claimed fraudulently or in bad faith.

6Gameplay Rules & Fair Play

All games offered on supreph — including slots, live dealer tables, table games, crash games, bingo, and sports betting markets — are subject to the individual game rules displayed within each game interface. In the event of a conflict between game-specific rules and these Terms and Conditions, the game-specific rules prevail for matters relating to game outcomes; these Terms and Conditions prevail for all other matters.

6.1 Random Number Generation & RTP

All slot titles and RNG-based table games on supreph use certified Random Number Generator technology audited by independent testing laboratories. Published Return-to-Player (RTP) percentages are accurate as of the certification date and are available for review within each game's information panel.

6.2 Malfunctions & Technical Errors

In the event of a technical malfunction, game error, or communication failure that affects the outcome of a wager, supreph reserves the right to void the affected bet and return the staked amount to the player's account. supreph is not liable for losses arising from network interruptions on the player's end, including mobile data drops and unstable Wi-Fi connections.

6.3 Sports Betting

Sports betting markets, including PBA, NBA, UFC, boxing, and international football, are governed by supreph's Sports Betting Rules, which form part of these Terms and Conditions. Key provisions include: bets are settled based on official results from the relevant governing body; live betting odds are updated in real time and accepted at the odds displayed at the moment of bet confirmation; supreph reserves the right to suspend markets at any time.

7Prohibited Conduct

The following conduct is strictly prohibited on the supreph Platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of balances, and may be reported to PAGCOR and relevant Philippine law enforcement authorities:

• Providing false, misleading, or fraudulent information during registration or KYC verification;
• Creating or operating multiple accounts for the purpose of claiming multiple bonuses or circumventing restrictions;
• Using automated software, bots, scripts, or artificial intelligence tools to gain an unfair advantage in any game or betting market;
• Engaging in collusion with other players on live dealer tables, poker, or any multiplayer game format;
• Exploiting software bugs, glitches, or errors and failing to report them to supreph support immediately;
• Engaging in money laundering, structuring, or any other activity that violates the Philippine Anti-Money Laundering Act (Republic Act 9160, as amended);
• Using the Platform on behalf of or as a proxy for any third party, including allowing a third party to fund your account or collect your winnings;
• Engaging in any form of harassment, threatening behavior, or abusive communication directed at supreph staff or other players;
• Attempting to hack, probe, or otherwise compromise supreph's systems, servers, or security infrastructure.

8Account Suspension & Closure

supreph reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• The player is found to be or suspected of being under 21 years of age;
• The player is found to have breached any provision of these Terms and Conditions;
• supreph is required to do so by PAGCOR, a Philippine court order, or applicable law;
• The player has been identified as a problem gambler or has requested self-exclusion;
• The player's account shows signs of fraudulent, criminal, or money-laundering activity;
• The player has not logged in for a continuous period of twelve (12) months (inactive account policy).

8.1 Voluntary Account Closure

Players may request voluntary account closure at any time by contacting the supreph support team via live chat. Before closure, you may withdraw any remaining real-money balance subject to standard KYC and withdrawal processing requirements. Bonus balances that have not met wagering requirements will be forfeited upon voluntary closure.

9Responsible Gaming

supreph is deeply committed to promoting safe and responsible gaming among Filipino players. We recognise that while the vast majority of our players enjoy gaming as a form of entertainment, gambling can become harmful for some individuals. supreph provides a comprehensive suite of responsible gaming tools, all accessible from within your account settings.

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit into your supreph account.
• Loss Limits: Define maximum loss thresholds over a chosen time period. Once reached, further play is paused until the next period begins.
• Session Time Reminders: Receive notifications at regular intervals reminding you of the total time you have spent gaming in a session.
• Reality Checks: Periodic pop-up messages displaying your net win/loss position during a gaming session.
• Cooling-Off Period: Take a temporary break of 24 hours, 7 days, or 30 days during which your account will be suspended from all real-money gaming activity.
• Self-Exclusion: Permanently exclude yourself from supreph for a minimum period of six (6) months or indefinitely. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

10Intellectual Property

All content on the supreph Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the overall site design — is the property of supreph or its content suppliers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the supreph Platform for your personal, non-commercial entertainment purposes only. This licence does not include the right to: scrape, copy, reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any content from the supreph Platform without prior written authorisation from supreph.

Game content provided by third-party software providers (including Playtech and other licensed game studios) remains the intellectual property of those providers and is licensed to supreph for distribution on the Platform.

11Limitation of Liability

To the fullest extent permitted by applicable Philippine law, supreph and its officers, directors, employees, affiliates, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the supreph Platform, including without limitation:

• Loss of profits, revenues, or gaming winnings;
• Loss of data or account information;
• Losses arising from unauthorised access to your account where you have failed to maintain adequate security;
• Losses arising from network interruptions, internet outages, or device failures on the player's end;
• Losses arising from game malfunctions that have been handled in accordance with Section 6.2 of these Terms.

supreph's total aggregate liability to any player for any claim arising under these Terms and Conditions shall not exceed the total amount deposited by that player in the thirty (30) days immediately preceding the event giving rise to the claim.

12Privacy & Data Protection

supreph collects, processes, and stores personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations. The full details of how supreph handles your personal information — including the types of data collected, the purposes for processing, your rights as a data subject, and how to exercise those rights — are set out in supreph's Privacy Policy, which forms part of this Agreement.

By using the supreph Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. You have the right to access, correct, and in certain circumstances request deletion of your personal data. To exercise these rights, contact the supreph data protection team via live chat support.

13Amendments to These Terms

supreph reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, supreph will notify registered players via email and/or an in-platform notification at least seven (7) days before the amended terms take effect, except where immediate changes are required by law or PAGCOR directive.

Your continued use of the supreph Platform after the effective date of any amendment constitutes your acceptance of the revised Terms and Conditions. If you do not accept the amended terms, you must stop using the Platform and request account closure before the effective date of the changes.

The most current version of these Terms and Conditions is always available at supreph.net/terms-conditions and supersedes all prior versions.

14Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.

14.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms and Conditions or your use of the supreph Platform, you agree to first attempt to resolve the matter informally by contacting supreph customer support via live chat. supreph will make good-faith efforts to resolve the issue within fifteen (15) business days of receiving your complaint.

14.2 Formal Dispute Resolution

If informal resolution is unsuccessful, disputes shall be submitted to the jurisdiction of the appropriate courts of Makati City, Metro Manila, Philippines. Players who believe supreph has breached its PAGCOR compliance obligations may also escalate complaints directly to the Philippine Amusement and Gaming Corporation.

15Contact Us

If you have any questions, concerns, or requests relating to these Terms and Conditions, please do not hesitate to reach out to the supreph support team. Our Filipino support staff are available 24 hours a day, 7 days a week.